We want you to love your Séra Hair experience. Every order is carefully inspected before shipment to ensure it meets our quality standards.
Because hair extensions are considered a hygienic product, please review our policy before making a purchase.
We gladly offer exchanges or store credit within 7 days of confirmed delivery for eligible items.
To qualify, your order must:
- Be in its original, unused condition.
- Include all original packaging, tags, and ties intact.
- Show no signs of installation, wear, styling, washing, brushing, cutting, coloring, bleaching, chemical processing, or alteration of any kind.
We strongly encourage you to inspect your order immediately upon delivery and before installing or altering the hair. If you have any questions or concerns, please contact us before the product is used.
Once hair has been installed, worn, customized, or otherwise altered, it is no longer eligible for exchange or store credit.
The performance and longevity of luxury hair extensions depend on many factors, including installation, coloring, heat styling, products used, and ongoing maintenance.
Because these factors are outside of Séra's control, we cannot verify the original condition of hair once it has been altered. For hygiene and quality assurance reasons, we cannot accept returns or exchanges on used products.
To request an exchange or store credit, please email info@thefleurstudio.com within 7 days of delivery.
Please include:
- Your full name
- Order number
- Reason for your request
- Clear photos of the unopened, unused product
Our team will review your request and provide return instructions if your item qualifies.
Hair must remain exactly as it was received.
The product must not have been:
- Installed or worn
- Washed or conditioned
- Brushed or combed
- Heat styled
- Colored, toned, or bleached
- Chemically treated
- Cut or trimmed
- Removed from its original ties or packaging
Any product that has been altered in any way will not be accepted for exchange or store credit.
Please do not return any merchandise without first receiving approval from our customer support team.
Returns sent without prior authorization may be refused and returned to the sender.
Customers are responsible for all return shipping costs.
We recommend using a shipping service that includes tracking and insurance, as Séra is not responsible for lost, stolen, delayed, or damaged return shipments.
If your exchange request is approved, you may exchange your item for another product of equal or greater value.
Customers are responsible for:
- Return shipping costs
- Any price difference between products
- Applicable shipping charges for the replacement order
Orders may be canceled only if they have not yet entered processing or shipped.
Once an order has been processed or dispatched, it cannot be canceled, modified, or refunded.
If you receive the wrong item or believe your order arrived damaged or defective, please contact info@thefleurstudio.com within 48 hours of delivery.
Include your order number along with photos of the item and packaging so our team can review the issue promptly. Claims submitted after this timeframe may not be eligible for resolution.
